Blog
John Deere Connected Support™
Published on September 03, 2021
That’s why John Deere equipment comes from the factory with technology built in. It senses potential issues and can alert you promptly – anywhere you are. Better yet, your dealer can receive alerts and connect to your equipment remotely for further diagnostics. John Deere Connected SupportTM is always ready to help you and your dealer keep your equipment running — and running better.
KEEP RUNNING
That's always been job one of John Deere Connected Support™. For years, our customers and dealers have used connected tools to remotely monitor and proactively service machines to increase uptime. Exclusive to John Deere, this technology comes factory installed on newer machines and is available for field installation on older machines. To get connected, call your local John Deere dealer.
SERVICE ADVISOR™ REMOTE
Allows your dealer to remotely analyze Diagnostic Trouble Codes in near real time so technicians arrive on-site with the right parts and the right tools to quickly repair your machine.
RESOLVE ISSUES MORE EFFICIENTLY
With Service ADVISOR™ Remote, your dealer can remotely analyze Diagnostic Trouble Codes (DTCs) in near real time to isolate potential issues with your machine. When it’s convenient for you, a technician will arrive with the right parts and tools to get you back up and running.
Other key benefits of Service Advisor Remote:
REMOTE MACHINE RECORDING
Collects live machine operation data over a period of time to assist with the diagnosis of intermittent issues without the technician being present.
REMOTE PROGRAMING
Allows your John Deere dealer to resolve certain technical problems via your machine’s JDLink™ connection. Updates can also be pushed to your machine remotely to resolve problems and enable enhancements.
CLEAR & REFRESH DTCS
Enable technicians to remotely clear or refresh any trouble codes on a machine, helping them diagnose issues and be better prepared if a service call is needed.
HOW IT WORKS
Connected machines produce and transmit DTCs when an error occurs for a specified period of time (e.g. an elevated sensor voltage). Each DTC has alert values. Once received by your dealer, DTCs are analyzed to identify the potential cause and initiate a solution, which include:
Customer Contact, Possible Service Visit, Remote Diagnostics/Service
EXPERT ALERTS
An industry exclusive, Expert Alerts is a proactive monitoring system that automatically notifies dealers (with a customer's permission) of potential machine issues. This allows technicians to diagnose issues remotely and fix them before they become a problem.
HOW IT WORKS
With your consent, your local dealer can set up Expert Alerts on your machine to analyze telematics data to proactively identify potential component failures. With this advanced notification, technicians can make repairs at a convenient time for you with minimal disruption to your operation or bottom line.
REMOTE DISPLAY ACCESS
Dealer support in near real time
With your consent, your dealer can remotely assist you with in-cab display setup and adjustments for optimal machine performance.
HOW IT WORKS
To enable Remote Display Access, your machine must be factory-equipped or field-installed with the following:
• Gen 4 or GreenStar™ 3 (GS3) 2630 Display
• JDLink™ 4G MTG or other MTG with active service
• Ethernet Cable
• Also make sure you have a valid MyJohnDeere account and appropriate partnerships set up in the John Deere Operations Center.
When You Connect Your Machine ...
You Can:
Monitor alerts from your machine remotely.
Monitor engine hours and utilization.
View machine location and get driving directions to the site.
Monitor fuel level and idle time.
Your Dealer Can:
Monitor alerts coming from your machine.
Remotely connect to your machine for real-time diagnosis.
Leverage Expert Alerts from John Deere to address potential future downtime.
Perform software updates from the dealership.
HOW IT WORKS
What you need to get connected
To enable Connected Support, your machine must be factory-equipped or field-installed with the following:
JDLink™ 4G MTG or other MTG with active service
MTG/JDLink-Equipped Machine*
*Model Year 2011-2013 Large Ag Machines can be upgraded with a 4G MTG field kit.
*Model Year 2014 – Current Large Ag Machines are currently enabled with Connected Support Technology.
Also make sure you have a valid MyJohnDeere account and appropriate partnerships set up in the John Deere Operations Center. Contact your local John Deere dealer if you have questions or want to learn more.
Casey HIllebrand
